Terms & Conditions

This contract is between Murie Kennels and Dog Walking Ltd (Trading as Murie Kennels) company number SC713414, herein after called the “Kennels” and the pet owner or representative “Owners” whose signature and permission is given at the time of booking and completion of this and any other booking documents upon arrival. 

The term “Pet” or “Dog” refers to all dog(s) occupying Kennels at Murie Kennel Errol Park Estate Errol PH2 7TF.

It is accepted that failure to comply with the following terms requirements could, at solely the Kennels discretion, mean termination of the contract with immediate effect with any booking being cancelled or refusal of service or entry at any time.

Booking and General Terms

1. Owners declare that all information is accurate and fully disclose all information pertaining to the Dogs’ character, behaviour, aggression, anxiety, or destructive tendencies. They must expressly declare any bite history to people and/or other animals.
2. Kennels cannot admit a bitch whilst in season. Should Owners fail to inform Kennels prior to drop off Owners will not be entitled to a refund.
3. Owner declares that they are the legal and rightful owner of the Dog, or that the representative has full permission to enter this contract.
4. Owners must provide an emergency contact number who can collect the Dog within a reasonable amount of time.
5. Should the emergency contact be unreachable or unable to collect the Dog, Kennels will remove the Dog and provide 1 to 1 care.  This will be charged at £150 per day until collected.
6. Full payment is required at the time of booking, and a booking is only confirmed once the booking form is fully completed, and booking paid in full.
7. All bookings are non-refundable unless 30 days notice is given. Cancelling within 7-days of any booking is not permitted.
8. All cancellations are subject to a £25 administration fee.
9. Full payment is required at the time of booking.
10. Kennels encourages Owners to visit the Kennels to give staff an opportunity to assess the Dog.  A decision will be made at this time on the Dogs suitability for boarding in a kennel environment.  All decisions are final, and we reserve the right to refuse entry.
11. The emotional and physical well being of your dog is our top priority, and we strive to create a calm and peaceful environment for all dogs staying here at our Kennels. Should your dog find the kennels too stressful and display any signs of anxiety, including constant barking, which can really upset the other dogs boarding with us, we will immediately get in touch and seek advice on how to try and best settle your dog.
    
    We will of course try every possible method and will seek your opinion on best practices. However, should your dog continue to struggle, we would rather they return to an environment where the can be happy and calm. This is why we ask for you to provide emergency contact details so we can get in touch with a trusted family member or friend who can collect the dog. If you can not provide these details then we will not be able to proceed with your booking.
12. Any dog that displays any form of aggression, by growling, barking, barking teeth etc will not be permitted entry into the kennels and you will not be entitled to a refund.
13. Should your dogs behaviour deteriorate throughout its stay, we will seek to settle the dog with your help and advice. Should our efforts fail to restore your dogs sense of calm and happiness in their surroundings, we would insist that the dog be collected. A refund would not be applicable.
14. If your dog(s) arrive without the correct vaccines you will not be entitled to a refund.

Medical Care

1. Microchip numbers must match between Dog and their current Vet.
2. All Dogs must have vaccinations up to date including kennel cough and leptospirosis, covering the duration of any stay.  The vaccination certificate must be shown and remain with the Dog for the entirety of their stay.
3. A minimum of one week must have passed after any vaccine before the dog can be admitted to the kennels.
4. Permission is given to use your registered Vet if deemed necessary by the Kennels.  If it is not practical to travel to the Dog’s own Vet, Owners give permission to use Milnathort Vets, and all costs will be covered by the owner including any travel costs.
5. All medical conditions and requirements will be fully disclosed by the Owner, in writing, at the time of booking. Failure to provide full medical details will result in the booking being cancelled immediately with no refund.
6. Kennels will not accept dogs displaying any symptoms of possible contagious diseases.  Should an infection occur from a delayed incubation period, the owner must organise immediate collection from the kennels.
7. Owners understand that the kennel cough vaccine does not protect the Dog from every strain of the disease.  Owners accept that an infection can still occur especially at busy times and during peak season for kennel cough outbreaks.
8. Owners provide all necessary medication and make staff fully aware of amounts and times when medication is to be given.  Owners accept that Kennels are not trained veterinary practitioners and while all reasonable care will be given Kennels will not be liable for errors or omissions in medicating Dogs and/or any consequential loss or damages because of such errors or omissions.
9. Failure to bring the correct medication will result in the booking being cancelled.
10. Should a situation arise that requires urgent medical attention, the Owners, and/or the emergency contact will be contacted immediately. If the Kennels decide that removal from the Kennels is the best outcome the emergency contact must collect the Dog within 12 hours, or clause 4 applies.

Feeding & Housekeeping

1. Owners provide all food.  If specific measurements of food are necessary owners will provide food in said measurements with full instructions.
2. Owners will declare sleeping arrangements for their Dogs i.e. if the Dog sleeps in a crate, the owners must inform the staff and provide the crate.
3. If owners fail to bring bedding, crates, or food, Kennels will procure these items on behalf of the Owner, at the Owner’s cost, plus a 10% handling fee. Dogs are not permitted to sleep directly on the floor. 
4. Owners understand that Dogs will not be monitored overnight.
5. Owners accept full liability for any damage dogs cause to Kennels and will pay for said damages before the Dog is taken home.  Owners are encouraged to inspect the Kennels upon arrival.  By booking, Owners declare they accept the condition of the Kennels.
6. All Dogs must wear collars with Owners’ information. Kennels will provide all leads.

Additional Charges

1. A £25 charge applies for any non-emergency trip to a Vet.
2. Owners understand that the latest time for pick up is 6.00 pm. Owners understand that a charge of £25 will occur for any pickup, or drop off, requested outside standard operating hours.
3. Stays beyond the original collection time are permitted if there is adequate room at Kennels. This will be charged at the normal rate.  If Kennels are full, a £100 administration fee will be due to organise suitable alternative accommodation and owners are liable for all future costs.
4. If Dogs are not collected on time, and no notice is given, there will be a surcharge of £25 extra per night on top of the boarding costs.
5. If Dogs are not collected within 7 days past the end of the booking, and there’s no contact with the Owners, Kennels reserves the right to treat the Dogs as abandoned and will follow a process to have the Dogs re-homed via a rescue centre, or similar institution.